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Shipping & Returns

Find Your Movie Codes

If you are trying to locate your movie codes you can click here to enter your email address and order number and your codes will be displayed.  https://ultracloudhd.fetchapp.com/orders 

Returns Policy

Due to the nature of the products we sell, no returns are accepted without providing detailed information regarding the redemption process.  If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to verify your return.

Redemption Policy

You are purchasing the right to redeem a code one time only in the format you purchased.  Orders are tracked and you may be asked to you pay extra if you redeem a code more than once.  Thank you for your cooperation.

Instant Delivery Notice

Please be aware that code delivery is a completely automated system, but there may be minor delays with the system being busy or other internet activity related issues that could cause a minor delay.  Rest assured your codes are in process and an automated email will be generated usually in less that 5 minutes.  If an automated email is not received, please check your spam folder.  If for some reason there is no code attached or your redemption link is not working, please feel free to email technical assistance at sales@ultracloudhd.com and someone will be in touch as soon as possible to assist.  Thank you for your patience.

Shipping

All product codes are shipped via email with instructions for redemption.