- Pre-Orders / Early Release Policy
Pre-Orders / Early Release Policy
What is an Early Release code?
An Early Release code is typically any code that is available before the street release of the Blu Ray disc in stores. UltraCloudHD often obtains a limited quantity of digital codes as much as 3 week prior to the release of the physical discs in the store. These codes often cost a premium price to obtain and require a higher than normal selling price.
What is a Pre-Order code?
A Pre-Order code is typically offered for sale before the products are officially released. Delivery dates for these codes are often advertised as the actual release date of the physical Blu Ray disc in the stores, but may ship a few days early if possible. Release dates for the codes will always be posting in the product listing details and is subject to change.
What is the difference between a "Release Day Pre-Order" and an "Early Release Pre-Order"
UltraCloudHD may offer 2 different delivery dates for Pre-Orders at a different cost, "Early Release" or "Release Day". Early Release Pre-Orders will typically ship 10 - 14 days prior to the official street release and have a higher cost as they are an Early Release. Release Day Pre-Orders will typically be sent on the release day or a few days early is possible and the cost is often more affordable due to a large supply being available closer to the street release.
A customer will always have the option to purchase an Early Release if they choose to pay the higher cost to get the code sooner. I am happy to refund the Release Day Pre-Order. Please just drop us an email and we will be happy to accommodate your request.
How will my codes be delivered?
An email from our internal website will be sent with your codes and redemption instructions.
When will my code redeem and where?
This information may vary from title to title and is often unknown for Pre-Orders until codes are actually delivered and in stock. UltraCloudHD will do our very best to update the listing details so you are aware if the title is redeeming and where. Occasionally alternative websites such as Flixster will redeem codes before Vudu. This information will be added to the listing details if it applies.
When can I watch my movie?
This information may vary from title to title and is often unknown for Pre-Orders until codes are actually delivered and in stock. UltraCloudHD will do our very best to update the listing details so you are aware if the title is watchable and where. There may be instances where the code will redeem but the title will be placed in the "Pre-Order" section in Vudu and will not be watchable until the date specified in the Pre-Order section.
When will my code be delivered?
Codes will be delivered on or before the date specified in the product listing details. In rare instances, there may be a delay in the delivery of your code due to circumstances out of our control such as delivery delays due to poor weather conditions, release delays directly from the studios, or other various situations that may arise. UltraCloudHD will inform you of a delay as soon as we are aware and we will offer the opportunity for you to cancel your order for a full refund at that time if you wish. We will do our very best to delivery the codes as soon as they become available pending any delay in release.
UltraCloudHD is not responsible for when codes will redeem or when they will be watchable. We will do our very best to update our listings and inform our customers on a case by case basis as we learn new information but we cannot be held responsible for when codes redeem and when movies will be watchable. As always, if you make a purchase and wish to make a return for any reason, we are happy to offer a full refund as long as the codes have not been redeemed.
Thank you for your understanding and if you have any questions, please feel free to contact us at sales@UltraCloudHD.com.